PRIVACY POLICY

This Privacy Policy sets out how we collect and use your personal information and what your individual data protection and privacy rights are. This Privacy Policy was last updated and effective from 25th January 2021.

Hosierydirect Limited trading as Hosierydirect.co.uk (weourus or Hosierydirect, or hosierydirect.co.uk) is the Data Controller. This is the legal entity responsible for how your personal data is collected, stored and processed.

At Hosierydirect, we are committed to protecting the privacy and security of all our customers and website visitors. This policy explains:

  • What information we collect.
  • Why we collect that information.
  • How we may use that information.
  • How long we keep and protect your information.
  • What we won’t do with your information.
  • What options you have to control your marketing preferences.
  • What your individual data protection rights are.

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.

Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially requested and as fully explained in this Privacy Policy.

It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal contact details, including email address and phone number, by visiting My Account online or contacting our team.

Who we are

Our website address is: https://www.hosierydirect.co.uk

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with and How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Using Your Personal Data For Direct Marketing Purposes.

Based on your marketing preferences, we use your email and home address to send you details of our latest products and promotions. For further information on how we use your personal data to keep you informed about our products and promotions and how you can change your marketing preferences.

 Obtaining Your Consent

We will obtain your consent to send you details of our latest products and promotions via Email Marketing in a number of ways. We will obtain your consent when you register your details with us, make a purchase, sign up to our email newsletters, check out as a guest, enter a competition or sign up via Facebook. You can change your email marketing preferences at any time.

You may wish to access a copy of the personal data we hold about you – known as a Subject Access Request. You can do so by contacting Customer Service. We will respond to your Subject Access Request as soon as possible and, in any event, within the statutory 30 days. However, in the event that we need more information from you to verify your identity, which we must do to ensure we disclose your personal data to the right person, the 30 day response period will only commence from the time that we have validated your identity.

Please be aware that for security reasons we do not usually provide details of any bank details that we hold against your account(s).

How Long We Keep Your Information?

We will retain the personal data you have shared with us no longer than is necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.

Different retention periods apply for different types of data dependent up on your last purchase date with us or, if you haven’t purchased, the date we first received your data. The longest we will hold any personal data is 6 years plus the current financial year. Details of retention periods for personal data are available in our retention policy which you can request by contacting us.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this aggregated and anonymised information indefinitely without further notice to you.

Processing Your Personal Data Outside the EU?

We will occasionally transfer your personal data outside of the European Economic Area (the EEA) to prevent fraud. Please also see Sharing Your Personal Data with Third Party Processors & Partners. In some cases, countries outside the EEA may not have such well-developed data protection laws as those in the EEA. However, we will put in place measures and safeguards that require your personal data to be kept secure, confidential and to be processed only and strictly in line with the terms of this Privacy Policy and any relevant data protection laws.

How Do we Protect Your Information?

All Hosierydirect purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. Your payment details are encrypted until we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

As part of our policy to protect against the fraudulent use of credit cards, we carry out security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.

 

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